Head of Client Services

West Midlands – mainly remote

Salary DOE

Pitch is working in partnership with The Marketing Pod, an exceptionally talented and truly brilliant marketing agency to support them in finding a brilliant new Head of Client Services to join their fab team. The role can be primarily remote and allows you the flexibility to have a great work/life balance, as a minimum you’ll need to be onsite once a month, but if you’re able to be in the office on a weekly basis, even better.

The Marketing Pod is a specialist B2B marketing agency that works with high growth businesses to help them accelerate and achieve ambitious growth plans, setting them apart from their competition. They offer an integrated solution for clients across PR, digital, content, design and strategy, working in true partnership with their clients on a long-term basis.

Aswell as their impactful client work, it’s Pod’s team and culture that really sets them apart. They are based in a beautiful barn conversion, which is a fantastic creative and collaborative place for their team to get together, but they have a ‘come as you please’ approach to office working along with flexible hours so you can do what works for you. They offer 25 days holiday, plus the Christmas break as a minimum, individual training budgets and personal development plans, BUPA healthcare and legendary socials! Their team are extremely talented in their individual specialisms and they come together to create and deliver great work for their clients, they are supportive, nicely ambitious and each and every team member is valued, recognised and rewarded. 

What’s involved in the role?

• Heading up the agency’s client services function, managing and inspiring a team of Account Directors and Account Managers, developing account plans, driving performance and ensuring best practice process is followed.
• Acting as the strategic lead and senior contact for existing and new clients, working closely with them to consult on marketing strategy and develop proposals, supporting your team where necessary.
• Responsibility for financials and forecasting, achieving growth targets based on nurturing existing client relationships.
• Being accountable for client satisfaction; both measuring and improving.
• Taking responsibility for fostering a high-energy, motivated, empowered and engaged account management team, supporting professional development and playing your part in maintaining Pod’s culture.

What are they looking for?

• An experienced agency side Head of Client Services level candidate with a broad marketing background and B2B skillset.
• A candidate with strong commercial skills (including forecasting and understanding your P&L) and who is a nurturing and empowering team manager.
• Someone who is keen to join an ambitious and forward-thinking business in a role that allows you to be a key part of the business’ leadership and growth.

If you’re an experienced Head of Client Services / Client Services Director and you’re looking to join a business that values every employee, where you can be part of an ambitious, supportive and collaborative team, this could be just what you’re looking for.

This agency is one of a kind, they have a great reputation and a genuinely fantastic culture, they offer the opportunity to work remotely (or be office based if you like – most people go in on a weekly basis but it’s entirely down to you!). What’s not to love? Apply online to hear more!

Ref: 51420

AA123